Shipping policy

OVERVIEW

At Pawenix, we know how excited you are to receive your order for your furry friend! Here's everything you need to know about our shipping process.

Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few additional days — we'll notify you by email if there is a significant delay.

Shipping Options

We offer two shipping methods, available worldwide:

Standard Shipping — FREE

• Delivery time: 5-7 business days
• Available on all orders, worldwide
• Tracking number provided once your order ships

Express Shipping — Paid

• Delivery time: 3-5 business days
• Available worldwide
• Ideal if you need your order faster
• Tracking number provided once your order ships
• Shipping cost calculated at checkout based on your location

Delivery times are estimated in business days (Monday–Friday) and do not include weekends or public holidays. Delivery times may vary depending on your location and local customs processing.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Rates

• Standard Shipping: Free on all orders
• Express Shipping: Calculated at checkout based on destination

International Shipping & Customs

We ship worldwide! Please note that international orders may be subject to customs duties, import taxes, or fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

Delays

While we do our best to ensure timely delivery, occasional delays can happen due to customs processing, weather conditions, carrier issues, or high shipping volumes during peak seasons (holidays, sales events). We appreciate your patience and will keep you informed if your order is significantly delayed.

Order Not Received?

If your order hasn't arrived within the estimated delivery window, please contact us at support@pawenix.com with your order number, and our team will look into it right away.

Questions?

If you have any questions about your shipping options or the status of your order, feel free to reach out to us anytime at support@pawenix.com.

Last updated: 20 Juillet 2026