Privacy Policy

OVERVIEW

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This Privacy Policy describes how pawenix.com (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase on the Site.

Contact

After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or wish to file a complaint, please contact us by email at support@pawenix.com.

Collecting Personal Information

When you visit the Site, we collect information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that relates to an identifiable individual (including the information below) as "personal information." See the list below for more information on the personal information we collect and why.

Device information
Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosed for a business purpose: shared with our processor Shopify.
Personal information collected: web browser version, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the Site.

Order information
Purpose of collection: to provide products or services to fulfill our contract with you, process your payment information, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, in accordance with your preferences, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosed for a business purpose: shared with Shopify, our payment processor [nom réel — ex: Shopify Payments/Stripe], Meta, Google, and [nom de votre 3PL/fournisseur si applicable].
Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosed for a business purpose: shared with our customer service tools/processor as needed to resolve your request.
Personal information collected: name, email address, order details, and any information you choose to share with us regarding your inquiry.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertising or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

You can opt out of targeted advertising at:
FACEBOOK — https://www.facebook.com/settings/?tab=ads
GOOGLE — https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA) or the UK, we process your personal information under the following legal bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• The performance of a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your Rights" section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), where that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or significant effect on you.

Services involving automated decision-making elements include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your Rights

GDPR
If you are a resident of the EEA or UK, you have the right to access the personal information we hold about you, to port it to a new service, and to request that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the contact information above. Your personal information will initially be processed in Ireland and then transferred outside of Europe for further storage and processing, including to Canada and the United States. For more information on how Shopify's data transfers comply with GDPR, see Shopify's GDPR documentation: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a California resident, you have the right to access the personal information we hold about you (also known as the "Right to Know"), to port it to a new service, and to request that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for example whether it's their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Necessary cookies for store operations
Reporting and analytics cookies

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in the "Tools" or "Preferences" menu of your browser. For more information on how to modify your browser settings or how to block, manage, or filter cookies, please visit your browser's help file or sites such as: www.allaboutcookies.org.

Please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As mentioned above, if you would like to file a complaint, please contact us by email or mail using the contact information provided in the "Contact" section above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You may contact your local data protection authority or our supervisory authority.

Last updated: 20 Juillet 2026